Last Updated: 29 August 2024

All Sales Are Final

At TBFS Cycle, we are dedicated to providing high-quality products and exceptional service. To ensure your satisfaction, we encourage you to carefully review all products before completing your purchase. Please be aware that all sales made through TBFS Cycle are final. Once a purchase is confirmed, products are NOT RETURNABLE, NOT EXCHANGEABLE, and NON-REFUNDABLE.

Exceptions to the No Return Policy

While we uphold a strict no-return policy, we recognize that exceptional circumstances may arise. These exceptions include:

Defective or Damaged Products: If you receive a product that is defective or damaged, please report the issue to us within 7 working days of receipt. To initiate a claim, contact our customer service team with detailed information and supporting images of the defect or damage. Although we do not guarantee refunds, returns, or exchanges, each case will be carefully reviewed and handled at TBFS Cycle's discretion. Our goal is to address valid concerns fairly and appropriately.

Limited Warranty

TBFS Cycle is committed to offering products that meet our high standards of quality. To provide additional peace of mind, we offer a Limited Warranty on select products:

Scope of the Limited Warranty: This warranty applies only to the original purchaser who bought the product directly from TBFS Cycle. It covers defects in workmanship and materials under normal use and service.

Exclusions from the Limited Warranty: The Limited Warranty does not cover:

  • Normal wear and tear, as determined by TBFS Cycle.
  • Delivery or transport fees associated with warranty claims.
  • Damage caused by tampering, misuse, accidents, neglect, or unauthorized alterations.
  • Damage resulting from natural disasters.
  • Defects due to repairs or modifications made by anyone other than authorized TBFS Cycle personnel.

Warranty Period and Conditions: The warranty period and conditions vary depending on the brand and type of product. Please refer to the product documentation for detailed warranty information. Warranty claims are subject to the terms and conditions outlined in the respective product documentation.

Contact Us

If you have any inquiries or concerns regarding your purchase, please contact our customer service team at tbfscyclesb@gmail.com. We are here to assist you and address any issues in a fair and timely manner.

By purchasing from TBFS Cycle, you acknowledge and agree to the terms of this Return Policy. We appreciate your understanding and cooperation.